Jack Germain from E-Commerce-Times looks into the changing behavior of consumers after a year of COVID-19. He is finding trends that will impact the retail industry for years to come. For example, the long held mantra that in order to make customers more comfortable and feel more welcome, there should be more employee- to-customer interaction. This is being challenged if not outright rejected by today’s the customers.
Of course, retailers are reacting as fast as possible to the changes in consumer preferences. You can review
